‘Online Monitoring’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an clear candidate for online content feeds.
Yet the brand’s emergence as a popular subject on TikTok has placed it at the forefront of an advertising revolution, seeing big businesses investing heavily in content creators and devoting less capital to marketing items in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have recorded its extensive utilization in “life hacks”.
Promoted as a remedy for cleaning shoes or extending perfume longevity, and also a remedy for noisy doorways. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the sting of chili on the mouth were validated. This was also the case for ideas it could prolong perfume and restore leather handbags. Claims that it would bleach teeth or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to ramp up funding for content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without killing the party” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a one-to-many model, where we would just broadcast out … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by users, mentioned by individuals, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates dramatic transformations occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to digital networks than traditional TV, print, or radio.
The shift is reflected in falling revenues for TV and print advertising. Across Britain, commercial funding for leading TV channels have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
It also reflects a blurring of media roles as corporations essentially turn into content studios, partnering with a multitude of digital creators to promote their goods.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also enables easier content adjustment to see what works.
The approach is growing. Marketing investment on digital creator partnerships is growing fourfold quicker than the media industry overall. Stateside, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to frame public debate.
Sykes said: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”